Job Description
LMS Administrative and Customer Support Specialist (Remote)
LMS Administrative and Customer Support Specialist
Victor 12 is seeking a remote
Learning Management System (LMS) Administrative and Customer Support Specialist to support an ongoing prime contract based in Orlando, Florida. This position provides general administrative and technical support of the SuccessFactors Talent Management System (TMS) LMS platform for the Veterans Benefits Administration (VBA) Training Management and Performance Improvement Division (TMPI). This high-visibility, high-operational tempo, customer-facing position requires professional experience and maturity in collaborating with customers, students, managers, and executives.
Duties :
- Report to Project Manager and/or Team Leads and performs daily LMS administrative functions in service of customer requirements.
- Maintain proficiency of LMS features and capabilities.
- Provide extensive help desk support in association with customer’s employee training.
- Utilize and maintain data in associated systems and databases.
- Administer “proof-of-concept” scenarios in LMS test environment to ensure successful execution prior to customer deployment.
- Evaluate and recommend improvements to the LMS and support processes to enhance user experience and to better serve customer objectives/requirements.
- Understand the process flow of organization's technical infrastructure, including various LMS platforms (e.g., ALM, Moodle, and SuccessFactors).
- Maintain documentation (e.g., job aids, standard operating procedures, and associated artifacts).
Key Responsibilities: - Create, monitor, and manage user accounts (e.g., students, instructors, administrators) to maintain data integrity.
- Assign roles and permissions to users based on their responsibilities and needs within the LMS.
- Create and assign courses, assessments, and evaluations, including recording, tracking, and reporting course completions within LMS.
- Conduct extensive quality assurance testing of training implementations.
- Deploy training materials and organize course content, including assignments, evaluations, and assessments.
- Provide prompt technical assistance to users and resolve issues related to the LMS platform (e.g., login problems, navigation, functionality) via customer service help desk.
- Monitor training data on user activity, course progress, and assessment results.
- Generate reports and analytics to track student performance and system usage.
- Create documentation and tutorials to assist students in using LMS, including internal support processes.
- Collaborate with customer, technical support teams, and vendors, when necessary, to address complex issues.
- Participate in regular communication with internal/external stakeholders through virtual meetings, email, and Microsoft Teams.
Minimum Qualifications - Bachelor’s degree in a related field and 3 years of experience OR
Associate degree in a related field and 5 years of related experience. - Note : Foreign university transcripts must meet accreditation standards by one of two national associations of credential evaluation services designated by the Office of Personnel Management (OPM) and the U.S. Department of Education.
- National Association of Credential Evaluation Services (NACES)
- Association of International Evaluators (AICE).
- 2+ years of experience as an active LMS Administrator.
- Proficiency in using and administering LMS software (e.g., ALM, Cornerstone-on-demand, SABA, SuccessFactors) within a medium- to large-size corporate environment.
- Proficiency with Microsoft Office 365 (i.e., advanced Excel and Word skills).
- Customer-centric mindset, analytical thinking, and problem-solving skills to effectively address and resolve user concerns.
- Strong interpersonal skills and the ability to communicate effectively with multiple stakeholders.
- Exceptional organizational skills to effectively manage multiple tasks and prioritize responsibilities.
- Attention to detail to ensure accurate data entry and reporting.
- Excellent written and verbal communication skills with a solid understanding of standard English grammar and usage.
- Willingness to work remotely during core business hours.
- Capability to work collaboratively with others, as well as independently.
- Successful background check and drug screen.
- Ability to obtain a Personal Identity Verification (PIV) card to support customer (U.S. Citizen or Permanent Resident only).
Victor 12 is a growing, and award winning successful Federal Government contractor. We were named on the 2017, 2018 and 2019 Inc. 5000 list, the most prestigious ranking of the nation’s fastest-growing private companies.
Victor 12 offers a full suite of benefits to its employees through our TriNet partner, such as:
- Paid time off starting at 15 days per year plus 12 paid holidays
- 401(k) with 5% Company Match
- 100% paid Vision options
- 100% paid Dental options
- Flexible Spending Account
- Dependent Day Care FSA
- Health Spending Account
- Significant contribution towards medical insurance
- Basic Life Insurance
- Long-term Disability
- Short-term Disability
- Employee Service Center
- Employee Assistance Program
- TriNet Discount Programs
- Tuition Reimbursement
- Voluntary Benefits: Aflac, Chubb, Farmer's Group Select, MetLife (Pet Insurance) and Health Equity
- Monthly Internet Stipend
Victor12, Inc is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.” If you are a qualified disabled veteran or individual with a disability and need a reasonable accommodation to use or access our online system, please contact 407-612-6011 and leave a detailed message including name, contact info and position title.
This is a non-management position
This is a full time position
Personal Information
* First name
* Last name
* Email
Address
* City
* State
* Zip code
Country
* Phone number
Attachments
* Attach your Resume Attach Dropbox Paste * Attach a Cover letter Attach Dropbox Foreign Degree Accredidation Evaluation Letter: Please upload if applicable Attach Dropbox
Other Information
* Can you show proof of your legal right to work in the United States? Yes No * Are you willing to submit to a mandatory background check and drug screen? Yes No * What is the highest level of education you have completed? * Which of the following do you have experience with: Adobe Learning Manager Success Factors LMS Cornerstone on Demand Saba Other LMS None of the Above * How many years of LMS Experience do you have? * What is your desired Salary? #J-18808-Ljbffr
Job Tags
Holiday work, Permanent employment, Full time, Contract work, Temporary work, Remote job, For contractors, Work at office, Training, Online, Private, Field, Training courses, Flexible hours,