Customer Service Specialist Job at MBA Consulting Services, Inc. (MBA CSi), Topeka, KS

bndnUitXdlFXRnNYTVNOSHlSZTE4b25pS0E9PQ==
  • MBA Consulting Services, Inc. (MBA CSi)
  • Topeka, KS

Job Description

Job Description

We’re looking for a detail-oriented National Customer Service Specialist to support the U.S. Postal Service at their Topeka, KS facility. In this full-time, onsite role, you’ll play a key part in maintaining and improving the USPS’s Security Lock policies, systems, and processes. You’ll assist customers with ordering locks and keys, provide Tier 2 helpdesk support, and ensure accuracy in critical data files and records.

If you’re a collaborative problem-solver with advanced technical skills and a knack for multitasking, this role is perfect for you!

What You’ll Do:

  • Communicate with Postal employees and customers to share updates on systems, processes, and ordering policies.
  • Generate reports and suggest process improvements for better management and efficiency.
  • Develop and implement policies and procedures to enhance Security Lock functions.
  • Provide technical support for ordering systems and related applications.
  • Maintain accurate records for key returns, combination changes, and product updates.
  • Participate in meetings to provide insights and recommendations on Security Lock programs.
  • Support Tier 2 helpdesk operations by addressing escalated customer inquiries and resolving issues.

What We’re Looking For:

  • Experience:
  • 2-3 years in customer service, helpdesk/call center operations, or materials ordering support.
  • Technical Skills:
  • Advanced proficiency in MS Excel, Access, and CSV files.
  • Familiarity with MS Teams.
  • Strong communication, multitasking, and problem-solving abilities.
  • A proactive and adaptable mindset with the ability to work under pressure.

Additional Details:

  • Location: Onsite at USPS facility, 500 Gary Ormsby Dr., Topeka, KS.
  • Schedule: Monday-Friday, 10:00 AM – 7:30 PM CT or 6:00AM - 2:30PM
  • Position Type: Non-exempt, 40-hour workweek
  • Background Requirements:
  • Ability to pass a Background Investigation, Drug Test, and provide fingerprinting to obtain a Public Trust Clearance

Why Join MBA CSi?

At MBA CSi, you’ll work in a collaborative and supportive environment with opportunities to make a meaningful impact. We’re committed to fostering growth, encouraging innovation, and recognizing excellence.

Take the next step in your career and apply today!

#CJ

Job Tags

Full time, Monday to Friday,

Similar Jobs

Banyan Search

Property Accountant Job at Banyan Search

 ...Job Description Job Description Banyan Search is working on a Property Accountant role in Greensboro! This position is responsible for full-cycle accounting for a group of properties at this growing company. It is a perfect position for a candidate that wants to continue... 

Sheetz, Inc

Store Team Member - #248 Job at Sheetz, Inc

 ...ability to multi-task, perform repeated bending, standing, and reaching, and occasionally lifting up to 20 pounds and the ability to assist another person in lifting 40 pounds. Must be 16 years of age or older Accommodations: Sheetz is committed to the full... 

Bristol Myers Squibb

Director, Global Policy Analytics & Evidence (Washington) Job at Bristol Myers Squibb

 ...Overview Working with Us Challenging. Meaningful. Life-changing. Bristol Myers Squibb offers opportunities to grow and thrive through work that transforms patients lives and careers. Youll work alongside high-achieving teams across departments to drive meaningful... 

Community Medical and Dental Care Inc

Dental Hygienist (Sundays) Job at Community Medical and Dental Care Inc

 ...patients. Candidates must be experienced, have a good bedside manner, and be a team player. Responsibilities: Assist with oral health management of all patients Verify the identity of patients before administering treatment Obtain oral health assessment of... 

DIGITALPOiNTUSA

Operations Assistant Job at DIGITALPOiNTUSA

 ...Operations Assistant Looking to hire superstars only! Don't even apply unless you are an overachiever and can prove it. Our company...  ...Attend networking events Social media updates Schedule casting calls Scouting locations Customer service Assist with...