Job Description

The Yum! Social Listening & External Communications Associate Analyst will support the Yum! Communications team’s efforts to promote and protect the global reputation of Yum! and its brands – KFC, Pizza Hut, Taco Bell, and The Habit Burger Grill. The assoc. analyst will be accountable for monitoring global online and social media, partnering with the broader social media monitoring teams. Develop proactive social media and other strategic content supplementing Yum!’s Recipe for Good Growth strategy. This role will research topics relevant to Yum!’s business and the broader quick-service restaurant industry.

Salary Range: $61,400 to $79,420 annually + bonus eligibility. This is the expected salary range for this position. Ultimately, in determining pay, we'll consider the successful candidate’s location, experience, and other job-related factors.

Responsibilities:

• Reputation Protection and Crisis and Issues Monitoring –Monitor global social media conversations to identify potential issues. Provide timely and thorough alerts to the broader team to diminish and diffuse the impact of content potentially damaging to the company’s reputation. This role works closely with Yum!’s weekend and overnight social media monitoring teams to ensure uninterrupted monitoring. 
• Social Media Strategy & Counsel – Serve on team providing social media counsel for Yum! Communications and functions across the global organization. Using social media monitoring tools, you will interpret social media metrics including conversation volume and sentiment; analyze data to provide insights and recommendations; and train others on how to do the same. Partner with the team to execute Yum!’s social media strategy in accordance with its editorial calendar. 
• Develop content for Yum's owned communication channels. Manage content calendars by working closely with the broader communications team and cross-functional partners. This work involves story mining in partnership with different functional teams at Yum! and our brands, conducting research to support content topics and tailoring content for amplification in different channels.
• Research various macro- and micro-level industry topics and develop executive-level summaries. 
• Support vendor relationships to ensure monitoring tools and services for the Yum! Communications team are functioning properly.

Minimum Requirements:

• BA or BS with focus in Communications, Journalism, Marketing, Social/Digital, Public Relations, or related field
• 3+ years of corporate communications, public relations, social/digital or journalism experience. 
• Strong writing and copy-editing skills 
• Knowledge and interest in national and global current events, especially those impacting restaurant and food service industries.
• Proficient in Microsoft Office suite of products 
• Proven ability to manage multiple projects simultaneously with tight deadlines and changing priorities.

Preferred Requirements:

• Prior experience managing online communities and working with social insights/analytics tools.
• Experience developing media materials such as press releases and story pitches in AP Style.

Benefits : Employees (and their eligible family members) may enroll in the following types of insurance coverage: medical, dental, vision, legal, and accidental death and dismemberment, as well as FSA/HSA (depending on enrolled medical plan). Yum! also provides short-term disability, long-term disability, and life insurance. Employees may enroll in our 401(k) plan. Yum! provides 4 weeks of vacation, paid sick leave, 10 paid holidays, a floating day off and 2 paid days for volunteer time each calendar year. To learn more about working at Yum! - Click here. 

At Yum!, one of our core values is to Believe in ALL People. This means seeing the value in everyone and unlocking their full potential to be their best self. YUM! Brands, Inc. (including its subsidiaries Yum Restaurant Services Group, LLC (“YRSG”) and Yum Connect, LLC (“Yum Digital and Technology”)(collectively, “Yum”) is proud to be an equal opportunity employer and is committed to equity, inclusion, and belonging for all dimensions of diversity. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other protected characteristic. Yum! is committed to working with and providing reasonable accommodation to applicants with disabilities or special needs.

US Job Seekers/Employees -  Click here  to view the “ Know Your Rights ” poster and supplement and the Pay Transparency Policy Statement.

Yum! Brands, Inc., based in Louisville, Kentucky, and its subsidiaries franchise or operate a system of over 55,000 restaurants in more than 155 countries and territories under the company’s concepts – KFC, Taco Bell, Pizza Hut and the Habit Burger Grill. The Company's KFC, Taco Bell and Pizza Hut brands are global leaders of the chicken, Mexican-style food, and pizza categories, respectively. The Habit Burger Grill is a fast casual restaurant concept specializing in made-to-order chargrilled burgers, sandwiches and more. In 2023, the KFC, Taco Bell and Pizza Hut brands were ranked in the top five of Entrepreneur’s Top Global Franchises Ranking. In addition, in 2023 Yum! Brands was included on the Bloomberg Gender Equality Index; Forbes’ list of America’s Best Employers for Diversity; and Newsweek’s lists recognizing America’s Most Responsible Companies, America’s Greatest Workplaces for Diversity and America’s Greatest Workplaces for Women. In 2022, the Company was named to the Dow Jones Sustainability Index North America.

As the world's largest restaurant company, we have a clear and compelling mission: to build the world's most loved, trusted, and fastest-growing restaurant brands. The key and not-so-secret ingredient in our recipe for growth is our unrivaled culture and talent, which fuels our results. To that end, we're looking for talented, motivated, team-oriented individuals to join us and have the opportunity be your best, have fun, make friends, and make a positive impact.

We are excited about the future growth of our brands. In fact, as a company we are opening an average of 8 restaurants a day worldwide! This growth creates endless opportunities for professional, as well as personal growth. Customer sentiment and love for our brands is the fuel for our excitement! Taco Bell has been named one of the 10 Most Innovative Companies in the World by Fast Company. Pizza Hut delivers more pizzas than any other pizza company in the world, KFC's still uses its 75-year-old finger-lickin' good recipe, including secret herbs and spices to hand-bread its chicken every day, and the Habit Burger Grill is looking to expand its regional footprint across the country.

Check Out Some Of Our Great Benefits (Some available at HQ locations only)

• Recognition based culture and unique, fun events year round
• 401(k) with a 6% matching contribution from Yum! Brands with immediate vesting
• 4 weeks of vacation per year plus holidays
• Onsite childcare through Bright Horizons
• Onsite dining center (yes, you can eat KFC, Taco Bell or Pizza hut every day!)
• 2 paid days off per year to volunteer
• Tuition reimbursement, education benefits and scholarship opportunities
• Healthcare and dependent care flexible spending accounts
• Company paid life insurance
• Generous parental leave for all new parents and adoption assistance program
• Onsite dry cleaning, laundry services, concierge
• Onsite gym with fitness classes and personal trainer sessions
• Discounts for life’s adventures (ex: theme parks, wireless plans, etc.)
• Comprehensive medical, vision and dental including prescription drug benefits and 100% preventive care
• Grow Yourself Week which is devoted to your personal development

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Job Tags

Holiday work, Temporary work, Casual work, Immediate start, Worldwide, Flexible hours, Night shift, Weekend work,

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