Provides technical support and troubleshooting to network, desktop, and/or systems hardware and software. May coach and provide guidance to less-experienced professionals. Applies basic diagnostic techniques to identify problems, investigate causes, and recommend solutions. Provides remote support access through desktop mirroring and other remote access applications for worldwide sites. Identify, investigate, resolve, and follow-up problems brought to the helpdesk by users of cloud infrastructure.
Location: San Antonio, TX (On-Site/Office)
Salary: $70,000
Experience: Entry Level (less than 2 years)
Security Clearance: Full Scope Polygraph
IT - Support
Recruiter: Name Hidden
Requisition ID: 90987333
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