Job Description

Job Description

Job Description

The Operational Excellence Trainer plays a key role in delivering in-person training to Franchise Partners, Managers, and Crumbl Crew leadership members, with a focus on enhancing store operations. This role involves conducting various trainings to support new store openings, ownership transfers, and SOS training. The trainer’s goal is to ensure each store’s unique needs are met while aligning with Crumbl’s processes, culture, and operational goals. Training may include direct engagement with a location for one to two weeks.

The success of an Operational Excellence Trainer is measured by feedback from Franchise Partners regarding the quality of their visits, operational insights, and their ability to work effectively with Crumbl Crew members. The trainer’s impact is also reflected in store metrics. 

• Travel locally and as assigned, 2-3 weeks per month, to provide on-site training.
• Create and deliver value-driven training programs tailored to individual store needs.
• Become an operational expert by understanding local store challenges and trends, providing personalized solutions during visits and follow-ups.
• Provide operational support during grand openings, ownership transfers, and SOS training.
• Create measurable and effective training plans that address store-specific needs while aligning with Crumbl’s overall operational standards and objectives.
• Assess and adjust training methods to suit the unique requirements of each store’s operational environment.
• Assist Crumbl leadership in onboarding and training crew members to ensure consistent practices.
• Mentor store leaders on daily operations and strategic initiatives to achieve store goals.
• Support the development of new training programs and curriculum.
• Collaborate with Franchise Partner Consultants, Store Planning, Quality, and Tech teams to ensure training consistency and quality across locations.
• Promote Crumbl’s culture and values, including growth, authenticity, and data-driven decision-making.
• Monitor and drive yearly operational growth through targeted training initiatives for assigned stores.
• Test and provide feedback on new quality or training practices as directed.
• Work closely with Franchise Partner Consultants and the Training Stores Specialists to ensure training aligns with each store’s specific needs.

• A Bachelor's degree in Education, Training, or a related field is preferred.
• Previous experience in employee and leadership development.
• Previous experience in the food & beverage industry.
• Prior in-store Crumbl experience (preferred).
• Familiarity with basic computer software (Microsoft Office, Google Suite, etc.).
• Strong sense of professionalism and the ability to work unsupervised.
• High emotional intelligence, accountability, and self-awareness.
• Excellent communication skills, both verbal and written.
• Ability to conduct regular, crucial conversations with store managers, owners, and employees.
• Strong time management and organizational skills.
• Commitment to travel 2+ weeks per month.
• Must be 21 years of age or older with a valid driver’s license and reliable transportation for stores within 100 miles of residence.

• 100% travel requirement, usually by personal or rental car, plane with regular hotel assignments
• A current driver's license and clean driving record- required
• May be required to work holidays, nights, and weekends
• Extended work/travel hours may be required during the grand opening of a new store location

Benefits & Perks

- Medical, dental, and vision benefits

- 15 days PTO/year

- 10 paid holidays

- Paid parental leave

- Personal phone bill reimbursement

- Gym reimbursement

- Corporate DoorDash® DashPass membership

- Regular company and team activities

- 401k with competitive matching contribution plan

- Excellent opportunities for career growth

- Work in a hyper-growth company

Crumbl was founded in 2017 by Jason McGowan & Sawyer Hemsley in Logan, Utah. It is now the fastest-growing cookie company in the nation with over 1000 locations in the USA and Canada. Crumbl is powered by cutting-edge technology, iconic branding, delicious desserts, and passionate people.

Crumbl HQ and franchisees provide employment for over 26,000 people across the United States, and all of our franchises are owned and operated by independent members of the local community.

Crumbl’s 200+ unique cookie flavors rotate weekly and are served in our famous pink box! 

Crumbl is an equal opportunity employer. Crumbl provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity or expression, age, disability, genetic information, marital status or veteran status.

Recruitment Agencies: Crumbl HQ doesn't typically partner with 3rd party recruitment resources. If we require assistance on this search we will contact selected partners directly; we do not accept unsolicited candidate submissions.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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