Job Description

Job Description

Job Description

Business Systems Administrator

Join Us at Pura—Reimagining Fragrance for the Future

At Pura, we believe life is better when it smells good. Fragrance has the unique power to transform spaces, elevate moods, and create lasting memories. But we know it can do even more. That’s why we’re pioneering the future of fragrance, combining cutting-edge smart home technology with premium, clean scents to create personalized, meaningful experiences in every home.

We’re not just a fragrance company—we’re on a mission to change the way people experience scent. At Pura, we are redefining fragrance as a critical element of design, on par with color, texture, sound, lighting, and furniture. We call this Scent Design—transforming scent from an afterthought into an intentional, skillful component of every space. By blending artistry and science, Pura allows users to design their own “scentscapes” that enhance daily life and craft environments that feel as good as they smell.

Our journey began with two innovators, Richie Stapler and Bruno Lima, and their shared vision of revolutionizing how we experience fragrance. Since then, Pura has grown into a company that sells a fragrance every 3.7 seconds, partnering with iconic brands like Curio, Anthropologie, and Disney. We’ve been recognized as the Fastest Growing Company in Utah, and we are passionate about making scent a core part of life’s most memorable moments.

At Pura, our technology stack is the engine that powers our customer experience. To ensure this engine runs at peak performance, we are seeking a strategic and hands-on Business Systems Administrator to own the technical configuration and optimization for our core business tools.

This is a high-impact, technical role for someone who thinks holistically about systems architecture. You will be the central technical owner of our business application ecosystem, responsible for translating the operational needs of our Customer Care, Marketing,application ecosystem, responsible for translating the operational needs of our Customer Care, Marketing, and Product/Engineering teams into robust and scalable system configurations.

You will help us inspire a belief in the power of fragrance to craft and elevate memorable moments for our Owners. This is your chance to make an impact in a high-growth company that’s redefining the way people experience scent.

What You’ll Own:

• System Configuration & Implementation: Own the end-to-end technical execution of enhancements for our core business applications (Segment, Braze, Shopify, Loop Returns, Kustomer, Mavenoid, TalkDesk). Translate detailed requirements from stakeholders into specific system configurations and new workflows.
• Request Triage & Technical Support: Act as the central point for all inbound system change requests. You will be responsible for the intake and prioritization of these requests, performing technical impact analysis to understand how changes to one system will affect the entire stack.
• System Maintenance & Optimization: Proactively monitor the health and improvement of the toolset. Identify and execute on opportunities to reduce technical debt, improve data cleanliness, increase automation, and minimize system downtime.
• Expert-Level Troubleshooting: Serve as the subject matter expert and escalation point for complex 
• Stakeholder Partnership: Build strong, collaborative relationships with key stakeholders across Customer Care, Lifecycle & Marketing, and Product/Engineering. Act as a technical advisor, consulting with them on system capabilities and best practices to achieve their goals.
• Technical Documentation: Create and maintain robust documentation of system

Technical Skills:

A basic level of technical proficiency is essential for managing and configuring our modern tool stack. The ideal candidate will have some familiarity with the following:

• Web Fundamentals (JavaScript, HTML, CSS, Liquid): For writing insert functions and transformations, custom cards in Kustomer and Mavenoid, and other tasks.
• SQL: For pulling ad-hoc data, building audience segments, and validating analytics.
• APIs and JSON: A core understanding of how to read API documentation, structure a basic API call, and work with JSON payloads to connect our systems.
• React: Basic familiarity with component-based

Qualifications:

• 4-6+ years of experience in a role such as a Systems Administrator, Application Owner, or a similar technical position with a focus on managing and developing a suite of SaaS applications.
• Proven ability to translate business requirements from various departments into technical solutions and well-scoped projects.
• Strong project management and prioritization skills, with experience managing a backlog of technical requests from multiple stakeholders.
• A holistic systems thinker with demonstrated experience performing impact analysis across an interconnected stack of tools.
• Exceptional technical aptitude and problem-solving skills; you are comfortable deep-diving into complex issues and architecting robust solutions.
• Excellent communication skills, with the ability to act as a consultant to stakeholders and clearly articulate the trade-offs and benefits of different technical approaches.

We’re passionate about creating spaces that inspire, elevate, and transform everyday life. We believe scent is more than just a pleasant background—it’s an integral part of Scent Design, transforming homes into meaningful, personalized spaces. Our smart home fragrance diffusers allow users to design their own scent experiences with premium, clean fragrances.

After 10 years of innovation, we’ve been recognized by Inc. and Utah Business as one of the best places to work, and we continue to push the boundaries of technology and fragrance. Join us in our pursuit of reimagining what’s possible with scent design.

Our culture is built on a foundation of innovation, collaboration, inclusivity, and being good humans. We believe in fostering an environment where creativity thrives, empowering each team member to contribute their unique perspectives and skills. Our commitment to sustainability and integrity drives our decisions, ensuring that we not only create exceptional products but also contribute positively to our community and the planet. We celebrate diversity and prioritize open communication, cultivating a supportive atmosphere where everyone feels valued and inspired to push boundaries. Together, we’re not just building a brand—we’re creating a movement that redefines the role of fragrance in our lives.

We’re looking for individuals who believe in the power of fragrance and technology to transform lives. If you’re ready to be part of a dynamic, fast-growing company at the forefront of an exciting industry, we’d love to hear from you.

Pura provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

*All candidates are subject to a background check. 

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