Job Description

APPLICATION SUPPORT CONSULTANT RESUME EXAMPLE

Updated: July 26, 2024 - The Application Support Consultant is responsible for resolving software issues and ensuring smooth operation despite environmental challenges, managing ticket creation and monitoring tasks. They possess a knack for quickly understanding new software concepts and collaborating with engineering resources to resolve complex issues. Serving as the primary point of contact for user queries and requests, they demonstrate expertise in optimizing software functionality.

Tips for Application Support Consultant Skills and Responsibilities on a Resume

2. Application Support Consultant, Square Inc., San Francisco, CA

Job Summary:

• Respond to all inquiries and requests received through customer support communication channels.
• Identify bugs or issues and use judgment to determine priority and urgency.
• Follow best practices in case handling, customer follow-up, and documenting interactions and work performed.
• Proactive review, identification of issues and improvements, and engagement with managed support customers.
• Scheduling, attending and leading status calls and product release webinars.
• Communicating changes or updates to the platform.
• Investigate software functionalities problems raised by customers and internal teams for Production and Integration Environment.
• Collaborate with development teams, products management team and other related parties to resolve product technical problems.
• Work with customer support teams, content operation teams to find a solution for customer issues.
• Provide immediate technical assistance to global service operation teams for major service outages and aim to rectify and recover the service.

Skills on Resume:

• Customer Communication (Soft Skills)
• Problem Identification (Hard Skills)
• Proactive Issue Identification (Soft Skills)
• Meeting Facilitation (Soft Skills)
• Technical Troubleshooting (Hard Skills)
• Emergency Response (Hard Skills)

4. Application Support Consultant, Epic Systems Corporation, Verona, WI

Job Summary:

• Fixing and troubleshooting issues, providing configuration, workarounds and resolution.
• Managing some product administration tasks, ticket creation and monitoring.
• Having the ability to easily understand new software product concepts by checking their configuration, navigating through them, etc.
• Interacting with engineering resources as needed to resolve tickets.
• Answering queries relating to specific software or system use/functionality and requests such as report generation, data updating or deletion.
• Work closely with end users to answer queries about product features and capabilities.
• Update issues being progressed during OOH and ensure these are communicated to relevant parties.
• Provide expertise recommendations to service improvement, software verification and release.
• Document Develop and sustain team's knowledge of the responsible products and any required technologies as well as other products development/support team that are required in solving issues.

Skills on Resume:

• Problem-solving and Troubleshooting (Hard Skills)
• Configuration Management (Hard Skills)
• Technical Aptitude (Hard Skills)
• Customer Interaction (Soft Skills)
• Ticket Management (Hard Skills)
• Collaboration with Engineering (Soft Skills)
• Documentation and Reporting (Hard Skills)

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